I've already told at least a dozen people what a wonderful company Floriani is. I already loved your stablizers, and now I am convinced I have purchased the right software. I am still in the very beginning stage, but I feel confident that if I need assistance, it will be there. Thank you so much for taking the time to track me down and fixing my mistake when I was registering. You are the best!!
Beth

Thank you so much for taking the time to call me. If I were to buy this software is this the kind of support I will always get? My husband is very impressed that you took the time and email several times and took your personal time to call as well.
Again, Thank you
Susan

I've already told at least a dozen people what a wonderful company Floriani is. I already loved your stablizers, and now I am convinced I have purchased the right software. I am still in the very beginning stage, but I feel confident that if I need assistance, it will be there. Thank you so much for taking the time to track me down and fixing my mistake when I was registering. You are the best!! Beth Ransom

Dori,
Once again, I cannot thank you enough for your support in fixing my problem(s). I have deleted that registry scanner and hope I will be on my way to sewing and fun stuff !
Yes, I will think of you when I take a nice bite out of my hamburger at Mew's and I'll 'force' down a glass of red wine (haha). Next time you are in RI you had better give me a call ~ I'd love to meet you! A Mew's hamburger will be on me ! That's a promise.
Have a great day.
Jane Hebert

I want to email you and state what a pleasure it was to talk with Dori tonight. She was able to help me register the program on my PC at home. I have never had an experience where I asked for assistance in installing a program and I received a call right back. I was not home when she called and she pursued me until we connected. I value your service. Thanks Alice Stanley

I want to thank you for Embroidery Suite Pro 2008. I was at your trunk show in Everett, Wa. and I'm very impressed. I've been using Generations for 5+ years and was stale, not motivated. You lite that fire again and I bought your software. I LOVE IT! All of the things that gave me trouble in Generations you explain and your lessons are great! I'm almost through all of the lessons and ready to jump in. I'm so excited how easy you have made this program and the pictures really help. Every time I do another lesson I'm amazed how much easier your program is. I can't say enough good thing about you program. And you are GREAT! You motivate people with you love for embroidery. Grandpa is PROUD of YOU! You HAVE shown us how easy it is. Thank you again,
Beckie Tanner

Hello, Today, my sister-in-law and I attended a class instructed by Darlene Pollard at Quilt ‘n Sew in Katy, Texas. The class was very enjoyable and informative. When we left the store, we both had a bag containing the Embroidery Suite Pro 2008 software.

Tonight after installing the program on our respective computers, we had difficulty registering the product. Consequently, we were talking on the phone and trying to reconstruct our installation steps. Unknown to her, my sister-in-law had generated a help e-mail. In the middle of our conversation, she received a call from Dori (tech support). After resolving her problem, Dori talked me through my registration problem.

In this day and age, it is rare for an employee to take the initiative to help a customer. The fact that it was a Saturday evening is even more unbelievable. Kudos to Dori!

Mary Margaret Brown