FLORIANI SOFTWARE TESTIMONIALS
Hi Karen,
Thank you so much. Registration on my new desktop went through perfectly - your instructions were easy to follow.
This is the second time I've asked for help (the first had to do with using Hebrew characters). Unlike many providers in the computer world, you take customer service to the highest level. I am most impressed on two counts: instructions are very clear and include everything necessary to solve the problem, and - your response time is incredibly fast. This, of course, substantially increases the value of a really fine program --- everything Walt Floriani promised when he introduced his products at my dealer's was true. Amazing!
So when I saw my dealer (Sew Right in Bayside, NY) this morning, I thanked him for carrying and promoting Embroidery Suite and told him how happy I am that I bought it. And now, I express my sincere gratitude to you as well.
All the best,
Vera
I've
already told at least a dozen people what a wonderful company
Floriani is. I already loved your stablizers, and now I am convinced
I have purchased the right software. I am still in the very beginning
stage, but I feel confident that if I need assistance, it will
be there. Thank you so much for taking the time to track me down
and fixing my mistake when I was registering. You are the best!!
Beth
Thank
you so much for taking the time to call me. If I were to buy this
software is this the kind of support I will always get? My husband
is very impressed that you took the time and email several times
and took your personal time to call as well.
Again,
Thank you
Susan
I've
already told at least a dozen people what a wonderful company
Floriani is. I already loved your stablizers, and now I am convinced
I have purchased the right software. I am still in the very beginning
stage, but I feel confident that if I need assistance, it will
be there. Thank you so much for taking the time to track me down
and fixing my mistake when I was registering. You are the best!! Beth
Ransom
Dori,
Once again, I cannot thank you enough for your support in fixing
my problem(s). I have deleted that registry scanner and hope I
will be on my way to sewing and fun stuff !
Yes, I will think of you when I take a nice bite out of my hamburger
at Mew's and I'll 'force' down a glass of red wine (haha). Next
time you are in RI you had better give me a call ~ I'd love to
meet you! A Mew's hamburger will be on me ! That's a promise.
Have a great day.
Jane Hebert
I
want to email you and state what a pleasure it was to talk with
Dori tonight. She was able to help me register the program on
my PC at home. I have never had an experience where I asked for
assistance in installing a program and I received a call right
back. I was not home when she called and she pursued me until
we connected. I value your service. Thanks Alice Stanley
I
want to thank you for Embroidery Suite Pro 2008. I was at your
trunk show in Everett, Wa. and I'm very impressed. I've been using
Generations for 5+ years and was stale, not motivated. You lite
that fire again and I bought your software. I LOVE IT! All of
the things that gave me trouble in Generations you explain and
your lessons are great! I'm almost through all of the lessons
and ready to jump in. I'm so excited how easy you have made this
program and the pictures really help. Every time I do another
lesson I'm amazed how much easier your program is. I can't say
enough good thing about you program. And you are GREAT! You motivate
people with you love for embroidery. Grandpa is PROUD of YOU!
You HAVE shown us how easy it is. Thank you again,
Beckie Tanner
Hello,
Today, my sister-in-law and I attended a class instructed by Darlene
Pollard at Quilt ‘n Sew in Katy, Texas. The class was very
enjoyable and informative. When we left the store, we both had
a bag containing the Embroidery Suite Pro 2008 software.
Tonight
after installing the program on our respective computers, we had
difficulty registering the product. Consequently, we were talking
on the phone and trying to reconstruct our installation steps.
Unknown to her, my sister-in-law had generated a help e-mail.
In the middle of our conversation, she received a call from Dori
(tech support). After resolving her problem, Dori talked me through
my registration problem.
In
this day and age, it is rare for an employee to take the initiative
to help a customer. The fact that it was a Saturday evening is
even more unbelievable. Kudos to Dori!
Mary
Margaret Brown
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